On-Time Guarantee

Last updated: October 8, 2026

If your driver isn't at your pickup address within 5 minutes of your confirmed pickup time, your next ride is on us.

How It Works

• Scheduled pickups: your driver will be at the pickup address no later than 5 minutes after the pickup time we confirmed with you.
• Airport pickups: we track your flight, so you don't need to change anything if it lands early or late. Your driver will be at the curb or the meeting point we agreed on within 5 minutes of when you let us know you're ready.
• Your credit: if we miss that window, you get a credit for one ride of equal or lesser value than the late ride, to use within 12 months.

What It Covers

The guarantee covers pickup time. Travel time after pickup depends on traffic and road conditions, so it isn't part of the guarantee.

When It Doesn't Apply

• The pickup time, address, or flight details change after booking.
• Severe weather, road closures, or emergencies.
• Credits can't be exchanged for cash and can't be combined.

How to Use Your Credit

Text us at (631) 294-0747 and we'll apply your credit to your next booking.

Related Pages

See our Terms of Service for booking, cancellation, and airport pickup policies, or learn more about our airport transfers.